Land-Based Gaming Support

The form here-under is only to be used to register complaints relating to Land-Based Casinos, Commercial Bingo Halls and Gaming Parlours.

Player Support can also be contacted by telephone on (+356) 2546 9000. However, please note that when lodging your complaint for the first time, this must be done in writing due to the nature of mediation required.

If a dispute arises, we recommend that you first seek assistance about your grievance directly with the management of the establishment concerned and only escalate the matter to the Malta Gaming Authority if your complaint was not given the attention you felt it merited.

The MGA has also come up with a Player’s Charter which listsĀ the rights and obligations of players.

Please ensure that all the details requested below are provided.

All information shall be treated in strictest confidentiality and in accordance with the Privacy Policy.