Online Gaming Support

The below form is the formal channel enabling players to lodge a complaint against MGA-licensed Online Casinos.

It is strongly recommended that you actively seek to resolve your dispute directly with the operator’s support and management prior to lodging your complaint with the Malta Gaming Authority.

The Authority reserves the right to request identification in order to process complaints. Instances of fictitious or fabricated details as well as threats or abusive language will lead to immediate rejection of your complaint and may also be reported to the relevant authorities.

All information shall be treated in strictest confidentiality and in accordance with the Privacy Policy.

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By submitting this electronic information you are giving consent to the Authority to investigate the complaint that you have reported with any third parties concerned. Any instances of false claims or declarations will be reported and may lead to prosecution by the competent authorities.