Contact Us
For any general enquiries, questions or suggestions or if you simply would like to get in touch with the Malta Gaming Authority, you can send an email on [email protected] and we will strive to reply in the shortest time possible, however please bear in mind that we may be required to channel your email to the relevant directorate in order to provide you with the appropriate response to your query.
Please refrain from using [email protected] to register Online Casino complaints but we request that you use the dedicated online complaint form.
All information shall be treated in strictest confidentiality.
Other Correspondence
Any other correspondence addressed to the Authority can be sent to our offices at:
Malta Gaming Authority
Building SCM 02-03, Level 4,
SmartCity Malta,
Ricasoli SCM1001,
Malta
Tel: +3562546 9000
Opening Hours:
Mon – Fri: 09.00hrs till 17.00hrs (excluding Public Holidays)
Media Enquiries
For any media inquiries, please reach out to the MGA’s Communications Department on [email protected]
Freedom of Information
Public Authority
Malta Gaming Authority
Description of the department/directorate/entity’s structure
Description of the department/directorate/entity’s functions and responsibilities
The Malta Gaming Authority (MGA) is the regulatory body responsible for overseeing gaming activities in Malta. The Authority is committed to safeguarding players’ rights, upholding the integrity of the gaming sector, and ensuring that Malta maintains its reputation as a trusted and well-regulated gaming jurisdiction internationally. Through effective regulation and supervision, the MGA seeks to prevent illicit activity within the sector, promote responsible gambling, and ensure that gaming activities are conducted in a fair, transparent and accountable manner.
General description of the categories of documents the department/directorate/entity holds (including exempt documents)
The Authority holds documents falling under the following main categories:
- Enforcement Files
- Investigation Files
- Due Diligence files
- Files pertaining to licensees
- Major player Reports
- Inspection Reports
- AML database
- Banking Matters Suppliers’ Invoices files
- Request for Payment files
- Budgets/ Forecast
- Management Accounts files
- Finance Y/end files
- Auditors’ Files
- Fixed asset register file
- Operations Receipts file
- Public Procurement
- Suppliers’ Agreements/ Contracts
- FOI/ Parliamentary Questions
- Tax reports
- Industry Performance Returns
- Other statistics
- Questionnaire/ Survey Response
- Project Files
- Quality Management files
- Court Cases
- EU/ Internal Matters
- Legal advice
- Data Protection
- Template Contracts
- Committees
- General Remote
- General Casinos
- General Gaming Devices
- General Bingo Halls
- General Advertising/Non-Profit
- General Amusement Machines
- Domestic Authority Relations
- Human Resources files
- Sponsorship Agreements
- Tenders
- Thematic Review Reports
Description of all manuals and similar types of documents which contain policies, principles, rules or guidelines in accordance with which decisions or recommendations are made in respect of members of the public (including corporate bodies and employees of the public authority in their personal capacity)
- Internal Procedures Policies and Manuals
- Draft legislation
- Directives
- Guidelines
- Policy Files
- Consultation Documents
Statement of the information that needs to be available to members of the public who wish to obtain access to official documents from the public authority, which statement shall include particulars of the officer or officers to whom requests for such access should be sent
The FOI officers of the Malta Gaming Authority may be contacted by e-mail [email protected] or by telephone 25469000.
FOI Requests may be submitted by e-mail to [email protected] or through the FOI Portal www.foi.gov.mt via the e-ID.
Details of Internal Complaints Procedure
Applicants may submit a complaint to the Public Authority within a maximum of 30 days from the date of the last relevant communication by the Public Authority. A decision will be provided within 10 working days from the receipt of the complaint.
Subsequent and different complaints on the same request can only be submitted to the Public Authority after the first complaint has been answered or following the lapse of 10 working days from the date of submission of the complaint.
If applicants remain dissatisfied with the outcome of their complaint, they may appeal the decision through the Information and Data Protection Commissioner (IDPC) within 60 days from the date of the notification by the Public Authority.
Should applicants remain dissatisfied with the outcome of this procedure, they may appeal the decision through the Information and Data Protection Appeals Tribunal within 20 working days from the last relevant communication by the IDPC. An appeal from this decision may be registered at the Courts of Appeal within 30 days from the last relevant communication of the Information and Data Protection Appeals Tribunal.
Other Information
Opening Hours: Summer & Winter: 9.00am-5.00pm
In accordance with Article 2 of the Freedom of Information Act, in order to be eligible to submit FOI requests, a person has to be a resident in Malta and to have been so for a period of at least five years. Such person has to be also either a citizen of Malta or a citizen of any other member state of the European Union or a citizen of any other state the citizens of which have a right, in virtue of any treaty between such state and the European Union, to be treated in Malta in the same manner as citizens of member states of the European Union.
FOI Complaints may be submitted by e-mail to [email protected] or through the FOI Portal https://foi.gov.mt/ via the e-ID.
Emails sent over the weekend will be replied to on the next working day.
Public Authority Contact Details
Address:
Malta Gaming Authority, Building SCM 02-03, Level 4, SmartCity, Ricasoli, Malta, SCM 1001
General telephone number: +35625469000