Contact Us

For any general enquiries, questions or suggestions or if you simply would like to get in touch with the Malta Gaming Authority, you can send an email on [email protected] and we will strive to reply in the shortest time possible, however please bear in mind that we may be required to channel your email to the relevant directorate in order to provide you with the appropriate response to your query.

Please refrain from using [email protected] to register Online Casino complaints but we request that you use the dedicated online complaint form.

All information shall be treated in strictest confidentiality.

Other Correspondence

Any other correspondence addressed to the Authority can be sent to our offices at:

Malta Gaming Authority

Building SCM 02-03, Level 4,
SmartCity Malta,
Ricasoli SCM1001,
Malta

Tel: +3562546 9000

Opening Hours:

Mon – Fri: 09.00hrs till 17.00hrs (excluding Public Holidays)

Media Enquiries

For any media inquiries, please reach out to the MGA’s Communications Department on [email protected]

Freedom of Information

Public Authority

Malta Gaming Authority

Description of the department/directorate/entity’s structure

www.mga.org.mt/who-we-are/organisation-chart/

Description of the department/directorate/entity’s functions and responsibilities

The Malta Gaming Authority is the regulator for the Gaming industry in Malta. We seek to protect players’ rights while ensuring that Malta retains its position as a reputable jurisdiction worldwide. The MGA is committed to keeping gaming free from criminals and criminal activity and seeks to consolidate all regulatory functions relating to gaming activities.

General description of the categories of documents the department/directorate/entity holds (including exempt documents)

The Authority holds documents falling under the following main categories:

Enforcement Files
Investigation Files
Due Diligence files
Files pertaining to licensees
Major player Reports
Inspection Reports
AML database
Banking Matters Suppliers’ Invoices files
Request for Payment files
Budgets/ Forecast
Management Accounts files
Finance Y/end files
Auditors’ Files
Fixed asset register file
Operations Receipts file
Public Procurement
Suppliers ‘Agreements/ Contracts
FOI/ Parliamentary Questions
Tax reports
Industry performance Returns
Other statistics
Questionnaire/ Survey Response
Project Files
Quality Management files
Court Cases
EU/ Internal Matters
Legal advice
Data Protection
Template Contracts
Committees
General Remote
General Casinos
General Gaming Devices
General Bingo Halls
General Advertising/Non-Profit
General Amusement Machines
Domestic Authority Relations
Human Resources files
Sponsorship Agreements
Tenders

Description of all manuals and similar types of documents which contain policies, principles, rules or guidelines in accordance with which decisions or recommendations are made in respect of members of the public (including bodies corporate and employees of the public authority in their personal capacity)

Internal Procedures Policies and Manuals
Draft legislation
Directives
Guidelines
Policy Files
Consultation Documents

Statement of the information that needs to be available to members of the public who wish to obtain access to official documents from the public authority, which statement shall include particulars of the officer or officers to whom requests for such access should be sent

The FOI officers of the Malta Gaming Authority may be contacted by e-mail [email protected] or by telephone 25469000.FOI Requests may be submitted by e-mail to [email protected], through the FOI Portal www.foi.gov.mt via the e-ID or through the online form.

Details of Internal Complaints Procedure

An applicant whose request for information is refused, or who is otherwise not satisfied with the information provided, its format or the extension of the deadline for the submission of the requested information, may address a complaint to the Malta Gaming Authority (hereinafter referred to as the ‘Authority’), by using the Internal Complaints Procedure explained hereunder.The complaint will be addressed to the Authority’s FOI Officer, who shall bring the complaint to the attention of the officer responsible. The officer responsible shall be the Chief Executive Officer or any other senior Director reporting to him as he may direct. The officer responsible shall reply to the applicant within 10 working days from the receipt of the complaint. The applicant shall also be informed that he or she may appeal the decision or otherwise address a complaint to the Information and Data Protection Commissioner in accordance with the Freedom of Information Act (Cap. 496 of the Laws of Malta) within a maximum of 60 days from the receipt of the final communication from the Authority.

The officer responsible shall inform the applicant of the decision taken with respect to his or her complaint, and in the event of confirmation of a decision not to release the pertinent information, shall explain the reasons thereof. Whenever the applicant’s complaint is related to the format of the information provided or to an extension of the deadline for the submission of information by the Authority, and the original decision is upheld, the applicant shall be given an explanation as to why his or her complaint cannot be positively addressed.

An applicant may also make use of the Internal Complaints Procedure to report failure to meet deadlines or to send notifications. In those cases where the request for information can be met, but has not been met within the deadlines specified by the Act the officer responsible shall waive any applicable fees for the submission of information.

Other Information

Opening Hours: Summer & Winter: 9.00am-5.00pmFOI Complaints may be submitted by e-mail to [email protected], through the FOI Portal www.foi.gov.mt via the e-ID or through the online form.
Payments of fees due may only be made by cheque payable to the Malta Gaming Authority.

Emails sent over the weekend will be replied to on the next working day.

Public Authority Contact Details

Address:
Malta Gaming Authority, Building SCM 02-03, Level 4, SmartCity, Ricasoli, Malta, SCM 1001

General telephone number: +35625469000