Lodge a Complaint

The below form is the formal channel enabling players to lodge a complaint against MGA-licensed operators.

We review cases submitted in English or Maltese. To help us assist you effectively, we kindly ask that all information is provided clearly and concisely in either of these languages.

It is strongly recommended that you actively seek to resolve your dispute directly with the operator’s support and management prior to lodging your complaint with the Malta Gaming Authority.

The Authority reserves the right to request identification in order to process complaints. Instances of fictitious or fabricated details, as well as threats or abusive language, will lead to immediate rejection of your complaint and may also be reported to the relevant authorities.

All information shall be treated in strictest confidentiality and in accordance with the Privacy Policy.

Fields marked with an * are required

Lodge a Complaint

"*" indicates required fields

Personal Information

Title*

Name*

Gender*

Date of birth*

Country of residence*

Phone*

Email*

Incident Information

The gaming operator on whom you wish to lodge a complaint*

Your username/alias on your login account*

The game which you were playing*

Disputed Amount*

Date of Incident*

Time of Incident*

A short description of your claims*

File Upload

Max. file size: 35 MB.

Send a copy to my e-mail address

Yes

Captcha

Phone

This field is for validation purposes and should be left unchanged.