The Malta Gaming Authority (hereinafter the ‘Authority’) is hereby notifying that First Online Limited (previously known as Smart Gaming Group), remote gaming licence MGA/CL1/574/2009, has been suspended as of 9th August, 2016.
First Online Limited has thus been directed to indefinitely suspend all gaming operations, cease to register new players, suspend all transactions on all websites, including deposits and withdrawals, and submit all data and documentation requested by the Authority.
Furthermore the Authority hereby notifies that any websites operated by First Online Limited, or associated with First Online Limited, and which make reference to the Authority or the above-quoted licence is not approved to be operational by the Authority. Due to the suspension of the licence, First Online Limited is therefore not authorised to continue conducting gaming by means of distance communications under an Authority licence.
Players who deem to have any outstanding payments due to them on the mentioned licence are to send an email to firstname.lastname@example.org and should submit the following information:
- Name and Surname;
- Registered Address;
- Date of Birth;
- Copy of Passport or ID Card;
- Telephone Number;
- Description of Product i.e. casino or sportsbook;
- User Name; and
- Screenshot of Balance or any pending Cash Outs (if not available an estimated balance is to be submitted).
The Authority notifies that no further information shall be released at this stage in order not to compromise any investigations that may need to be performed by the Authority and/or any other competent authority.