What happens in instances where control over the wallet cannot be verified?

In accordance with applicable AML/CFT obligations, if control over the wallet cannot be verified, any pending transactions shall be logged, the licensee shall freeze the amounts, and:

  • If a player claims to have deposited from such address within fifteen (15) days, or such longer period as the operator may stipulate in its terms and conditions, the amount may be assigned to such player’s account if control over the wallet is fully verified;
  • If no player makes such claim, or control over the wallet is not successfully verified, the operator shall appropriate the funds and shall make use thereof for responsible gaming purposes.
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