A player can self-exclude across all brands which a Licensee offers on request. When a Licensee operates multiple brands with a separate registration for each, and a player requests a self-exclusion for any reason other than responsible gambling issues, the Licensee can apply the self-exclusion solely to the brand where the request was made.
If the request has been made due to problematic gambling, the player must be self-excluded from all brands which the Licensee operates, irrespective of whether the player holds an account with that brand.
When players request a self-exclusion due to problem gambling issues, the Authority encourages Licensees to emphasise with players that they should also exclude any accounts they hold with all other Licensees, and that they make use of the available blocking software to prevent access to gambling sites.