Remote Gaming: Are there any mandatory responsible gambling tools which must be offered to players?

In line with the Player Protection Directive (Directive 2 of 2018), Operators licensed by the Malta Gaming Authority must offer players the ability to self-exclude for either a definite or indefinite timeframe. The ability to self-exclude must be simple and easily accessible.

Moreover, it is mandatory that Operators must also offer players the ability to set either Deposit Limits or Wagering Limits as well as providing players with the ability to set Reality Checks, to assist in maintaining control of their gambling.

What other responsible gambling tools can be made available to players?
As well as the mandatory tools which Operators must make available to players as a minimum, Operators are strongly encouraged to also offer:

  • Both Deposit Limits and Wagering Limits. At present the Player Protection Directive (Directive 2 of 2018) mandates that either of the limits be offered to players however, the Authority encourages Operators to offer both limits.
  • Loss Limits, which allows a player to limit the amount of money that can be lost within a given timeframe; usually daily, weekly, or monthly.
  • Time Limits or Session Limits, which allow a player to limit the amount of time which they spend playing.
  • Time Outs/Short Breaks, which work in much the same way that a self-exclusion does except for that the duration is for a timeframe of more than 24 hours and not more than 30 days.
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