Remote Gaming: Can a player access their account following a self-exclusion?

Operators licensed by the MGA are obliged to offer players the option to self-exclude either for a definite or an indefinite timeframe. When a definite self-exclusion is set, players do have the option to extend or decrease the period which the self-exclusion is in place for.


When increasing a self-exclusion timeframe, the player must contact the operator, who will increase the self-exclusion immediately upon receiving the request. There is no cool-off period when increasing a self-exclusion.

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