Online Gaming Support
The form here-under is only to be used for registering complaints relating to Remote Gaming.
Player Support can also be contacted by telephone on +356 2546 9000. However, please note that when lodging your complaint for the first time, this must be done in writing due to the nature of mediation required.
If a dispute arises, we recommend that you first seek assistance about your grievance directly with the management of the establishment concerned and only escalate the matter to the Malta Gaming Authority if your complaint was not given the attention you felt it merited.
The MGA has also come up with a Player’s Charter which lists the rights and obligations of players.
Please ensure that all the details requested below are provided.