Our Code of Ethics and Professional Conduct

PURPOSE AND VISION

As employees of the Malta Gaming Authority, we are committed to do what is right and honourable. We set ourselves high behavioural standards and aspire to meet these standards in all aspects of our lives; be it at work, at home, and in the course of our professional duties.

Our Code of Ethics articulates the ideals we aspire to as well as the behaviours we deem are mandatory when assuming our professional roles. The purpose of this Code is to instil public confidence in our work, both as individuals as well as an organisation in our endeavours to be recognised as a reputable and professional regulatory authority.

Public trust, consumer confidence and respect require that we conduct ourselves with integrity in our regulatory role. We believe that we can advance our profession, both individually and collectively, by embracing this Code of Ethics and Professional Conduct. We also believe that this Code is an important guideline in our decision-making process, particularly when faced with difficult and potentially compromising situations which put our integrity and values to the test.

This Code of Ethics and Professional Conduct applies to every employee of the Authority.

RESPONSIBILITY

The decisions and actions we take are based on the best interests of different stakeholders as provided by the law and internal policies. Only those assignments that are consistent with our background, experience, skills, and qualifications are accepted, and we strive to fulfil the commitments that we undertake, by keeping our word and actually doing what we bind ourselves to do. We take ownership of our decisions and undertake to remedy any errors or omissions promptly.

We protect proprietary or confidential information that is entrusted to us. Violations of this Code are reported to the appropriate body for resolution, and ethics complaints are only filed when substantiated by facts.

RESPECT

An environment of respect engenders trust, confidence, and performance excellence by fostering mutual cooperation; an environment where diverse perspectives and views are encouraged and valued.

As respectful professionals we inform ourselves about the norms and customs of others and avoid engaging in behaviours they might consider disrespectful. We also actively listen to others’ points of view, and seek to understand them. We conduct ourselves in a professional manner, even when it is not reciprocated, and avoid engaging in gossip and making negative remarks to undermine another person’s reputation. We also have a duty under this Code to intervene with those who engage in these types of behaviours.

FAIRNESS

It is our duty to make decisions and act impartially and objectively. Our conduct must be free from competing self-interest, prejudice, and favouritism.

We demonstrate transparency in our decision-making process and we provide equal access to information to those who are authorised to have that information and make opportunities equally available to qualified candidates.

A sense of fair judgement governs the way we act, at all times and in all ways, in the best interests of the Authority. We shall also attempt to avoid conflicts of interest and if we realise that there is potential conflict of interest, we shall refrain from engaging in decision-making process or otherwise in attempting to influence outcomes by declaring this same conflict of interest to the appropriate body.

HONESTY

It is our duty to understand the truth and act in a truthful manner both in our communications and in our conduct. We seek to understand the truth, whilst providing accurate information in a timely manner. We strive to create an environment in which others feel safe to tell the truth and we do not engage in or condone behaviour that is designed to deceive others.

PROFESSIONAL COMPETENCE AND DUE CARE

As MGA employees we are obliged to maintain professional knowledge and skill at the level required to ensure that stakeholders or employers receive competent professional service; and act diligently in accordance with applicable technical and certified standards in all professional and business relationships.

As competent professionals of the Authority we shall carry out duties in a professional, competent, even-handed and courteous way, vigorously uphold applicable provisions of the law related to public disclosures, avoidance of conflict of interest, observe internal policies and procedures, management of public records and information, and management of confidential information.

COMMUNICATION

We will communicate openly and transparently with all our stakeholders within the set limitations of confidentiality. We will protect confidential information from improper disclosure and any authorised communication of confidential information should be limited to individuals who specifically need it to carry out their duties.

We will respect the confidentiality of information acquired during the course of our employment and shall not disclose any such information to third parties, even after the end of our employment with the Authority, without proper and specific authority unless there is a legal or professional right or duty to disclose.

 

For the full list of responsibilities and values embraced by the MGA, see the full Code of Ethics and Professional Conduct below:

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Our Code of Ethics and Professional Conduct